Business email writing tips - 4

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ရံုးအီးေမးလ္ေရးတဲ့ေနရာမွာ သတိထားသင့္တဲ့ အခ်က္ေလးမ်ားကို အလ်င္းသင့္သလို ေျပာဦးမယ္ေနာ္။

Be Positive
အေကာင္းျမင္တဲ့ အျမင္ျဖင့္ ေရးပါ။

ဥပမာေျပာရရင္ ကေလးေတြကို ဆံုးမတဲ့ေနရာမွာ သူလုပ္လိုက္တာမွားတယ္လို႔ ေျပာမဲ့အစား ဒီလိုေလးလုပ္ရင္ ပိုေကာင္းတယ္လို႔ ေျပာရမဲ့သေဘာလိုေပါ့...။ ကေလး၁ေယာက္က တံခါးကို ၀ုန္းကနဲေဆာင့္ ပိတ္လိုက္တယ္ထားပါေတာ့။ သူ႔ကို ဘယ္လိုေျပာမလဲ။ တံခါးကို ဘာလို႔ေဆာင့္ျပီးပိတ္တာလဲလို႔ အျပစ္မေျပာပဲ... တံခါးဆိုတာ ျဖည္းျဖည္းညင္ညင္သာသာ ပိတ္ရတယ္လို႔ သူနားလည္ေအာင္ အမွန္ကို တည္႔မတ္ေပးမယ္ဆိုရင္ ေျပာတဲ့သူေရာ၊ ေျပာခံရတဲ့သူပါ ေက်ေက်နပ္နပ္ ျဖစ္ပါတယ္။ သေဘာကေတာ့....

the child needs to learn what’s right—not just what is wrong လို႔ဆိုလိုခ်င္တာပါ။

ဒီသေဘာအတိုင္းပါပဲ... အီးေမးလ္ေရးတဲ့ အခါမွာလည္း အျပစ္သေဘာေတြမပါ၊ အျပဳသေဘာနဲ႔ေရးသားတတ္ဖို႔ လိုအပ္ပါတယ္။ ၁ေယာက္ေယာက္က အမွားလုပ္လို႔ သတိေပးေျပာစရာရွိတဲ့အခါဆိုရင္လည္း သူ႔အမွားကို ေထာက္ျပအျပစ္ေျပာတာထက္ သူဘယ္လို အမွန္လုပ္သင့္တယ္ဆိုတာ သူသေဘာတူလာေအာင္ စည္းရံုးျပီး ေရးသားဖို႔ ဂရုစိုက္ရပါမယ္။

အဲဒီေတာ့ ကိုယ္အီးေမးလ္ ပို႔လိုက္တဲ့သူဆီက Affirmative response ရခ်င္တယ္ဆိုရင္ အျပဳသေဘာမ်ိဳး ေရးသားတတ္ေအာင္ ဂရုစိုက္ရပါမယ္။

ဥပမာေလးေတြ ေရးျပမယ္ေနာ္...။

1) Say what you want, rather than what you do not want

It will be great if we can have a code released on this Tuesday, since production will run the test on this Tuesday. Please kindly help to expedite it.

(Yes)

We need the code released on this Tuesday. If we don't get the code on time from you, production cannot run the test. Please release it on time.

(No)

2) State what to do – not what to avoid
Please kindly provide the information within this week.
(Yes)
Don't take too long to provide the information more than a week.
(No)

3) Say what you can do – not what you cannot do
We will release the latest firmware code by end of this week and we are working on it.
(Yes)
We cannot release the firmware code by now; you need to wait until end of this week.
(No)

4) Use neutral rather than blaming language
Please let me clarify what I meant.
(Yes)
You misunderstood what I said.
(No)

5) Avoid blaming others
The test sequence can be improved further and please clear the unnecessary lines and resubmit. Thanks.
(Yes)
You created the test sequence very messy. Redo it.
(No)

6) Use words that create a positive feeling
We value the natural resources.
(Yes)
We don't waste natural resources.
(No)

7) Watch your tones
We are expecting the report from you. We would like to understand more on current Network problem and we hope that you can solve the problem as soon as possible. Please kindly help to expedite it.
(Yes)
I am regarding your failure to send the report. You claimed that network problem has been solved. But you have a serious lack of insight into the problem.
(No)
(You claim လို႔ေျပာတာက "you say so, but I don't believe you." လို႔ေျပာလိုက္တာပါပဲ။ "failed to," "neglected to" or "lack of" စသျဖင့္ words ေတြက accuse အျပစ္တင္တဲ့ စကားလံုးေတြပါ။)

8 ) Motivate the people with your words whenever you have opportunity
Good job! We have received your latest released test code. You helped us a success on product launch on-time. Thanks for your hard work on it and hope to have your continuous support.
(Yes)
We have received the latest code released. Product has been launched.
(No)

9) Take every opportunity to communicate positively
We received your letter with thanks.
(Yes)
We got your letter.
(No)

Thank you for taking the time to consider my ideas.
(Yes)
Please review my ideas.
(No)

Ref:
http://www.syntaxtraining.com/business_writing_tips.html

ျမန္မာက်ဴးပစ္တြင္ေဖၚျပျပီး။